Replacement, are processed within 48 hours from receiving the returned items at the Lucky Doll Headquarters.We will shoulder all the return and replacement expenses and make it right for you!ĭamaged items that are not returned in original condition, with obvious signs of use are subject to NO REFUND, NO EXCHANGE, NO STORE CREDIT and will be returned back to the customer at the customer's expense.Ĭontact us before sending the damaged item for return so we can We thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you a damaged or incorrect item, Contact us right away. Do not: damage the original packaging, cut or remove the tags, try-on the panties, stockings, & other accessories included in your set of purchase until you know that the item you received has no damage. Please inspect all the goods you ordered as soon as you’ve opened the package. We accept Exchanges for ordering the wrong size provided that the product will be returned in brand new condition, tags attached and uncut and in original packaging.
A personalized customer assistance is available for the convenience of our customers. To minimize sizing errors, we recommend customers to provide your measurements (bust, waist and hips) and the items you are interested to get, so we can check the fit before ordering. Return For Replacement or store credit only. TRY THE PRODUCT ON BEFORE CUTTING TAGS OR DISPOSING ORIGINAL PACKAGING. RETURN POLICY DO NOT REMOVE OR CUT THE TAGS. Toys are wrapped in bubble wrap and opaque colored paper.Our store name will not be printed on the waybill Your package will be declared as ¨clothes and accessories¨ Your package will be 100% unbranded and will arrive in a blank opaque courier plastic pouch Our number one rule is to keep our customers happy and your private life.PRIVATE! We promise a completely discreet packaging service that will leave snoops uninterested with your boring unbranded package! Same day delivery rate varies depending on the time your order is booked and your distance to our Sta. Standard Metro Manila 2-5 days shipping small pouch P70 / large pouch P85 LBC door to door delivery 3-6 days transit time.Buyer arranged same day delivery pick-up.Cliqn Ship Metro Manila Standard Courier with 2-5 days transit time.Tracking numbers will be emailed as soon as your order is dispatched. Same Day delivery rate depends on the current time your order is booked to be delivered and your distance to our location. Payments received past the cutoff time will be dispatched on the next day. Orders past the cutoff time will be attempted to be dispatched if we have time and can possibly find a rider before 6pm but not guaranteed.Īll packages will be dispatched from Sta. Same day delivery within Metro Manila requires verified payment by 3pm for your order to be processed and dispatched the same day. We will only ship orders with verified payments. Your order may take longer time to process during sales events, and peak holidays such as Valentine´s Day, Christmas and Halloween. Our regular processing time for shipping orders are 1-2 days, excluding Sundays and holidays. Orders are processed Monday to Saturday from 10am-7pm excluding Sundays and holidays.
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